Help Center

Browse products from the GoCart home page, add the items you want to your cart, then proceed to checkout to confirm your delivery details and payment method.

Go to My Profile and check My Orders — each order shows its current status, from Pending and To Ship to To Receive and Completed.

Open My Orders from your profile, find the order under the Pending tab, and select Cancel Order. Orders that have already shipped can no longer be cancelled.

Your full order history is available under My Orders on your Profile page, with tabs to filter by status.

Check the order's status under My Orders first. If it's past the expected delivery date, message the seller through Chat or reach out to Customer Support below.

GoCart accepts GCash and Cash on Delivery (COD), depending on what's available for your order.

Select your preferred payment method at checkout. For GCash, you'll be guided through a secure payment confirmation step.

Please try again or use another payment method. If the amount was deducted but your order wasn't confirmed, contact Customer Support with your transaction reference.

Yes. GoCart doesn't store your card details directly — all payments are processed through secure, encrypted channels.

Refunds are issued for eligible cancelled or returned orders. Once approved, the amount is credited back to your original payment method.

Shipping fees vary by seller, item size, and delivery location, and are shown at checkout before you confirm your order.

Most orders arrive within 2–5 business days, depending on the seller's location and your delivery address.

Yes, select sellers offer free shipping on qualifying orders — look for the Free Shipping badge on the product.

You can update your saved address anytime from Edit Profile. For an order that's already placed, contact the seller as soon as possible before it ships.

Report it through Chat with the seller or contact Customer Support within 3 days of delivery so we can help arrange a replacement or refund.

Go to My Orders, find the item under the Completed tab, and select Return/Refund to start the process.

Most items can be returned within 7 days of delivery if unused and in original packaging. Perishable or personal-care items are usually non-returnable.

Approved refunds are typically processed within 3–7 business days, depending on your payment method.

Contact the seller through Chat with photos of the item you received, or reach out to Customer Support to file a claim.

Report a damaged item within 3 days of delivery through Chat or Customer Support, along with photos, so we can process a replacement or refund.

Tap Signup on the top bar and fill in your details to create a free GoCart account.

Go to My Profile and select Change Password from the sidebar to update it.

Open My Profile and click Edit Profile to update your name, contact number, and photo.

Your delivery address can be updated anytime from Edit Profile on your profile page.

Contact Customer Support to request account deletion and we'll guide you through the process.

Use the search bar at the top of any page to look for products, brands, or categories.

Tap the heart icon on a product to save it — you can view everything you've saved anytime from Wishlist in the header.

Product availability is shown on the product page — items that are out of stock will be marked as such.

Once your order is marked Completed, go to My Orders and select Rate Product to leave a review.

GoCoins are GoCart's own rewards currency. You earn them by shopping and staying active on the app, then redeem them for shopping vouchers and Free Shipping on the GoCoins page.

There are several ways: Daily Check-in, Today's Missions, Spin the Wheel, writing a product review (with a bonus for adding a photo), completing an eligible order, and referring friends to GoCart. Visit the GoCoins page to see every way to earn.

Check in once a day on the GoCoins page to claim that day's reward on a repeating 7-day cycle. Miss a day and your streak resets back to Day 1.

Spin the Wheel gives you one free spin a day for a chance to win GoCoins or a Free Shipping voucher — come back tomorrow for another spin.

Complete 100 eligible activities in a week — check-ins, spins, and missions all count — to earn a bonus GoCoins reward. Your progress resets at the start of each new week.

Go to the Redeem GoCoins section on the GoCoins page and exchange your balance for a shopping voucher or a Free Shipping voucher — each tier shows how many GoCoins it costs.

Your current balance and full activity history — every GoCoins you've earned or spent — are on the GoCoins page under GoCoins Activity.

GoArcade is the GoCoins game room. You can bet your GoCoins on five games — GoRoll, GoSlots, GoDash, GoMatch and GoTong — to win more GoCoins, or lose what you bet. Open it from the GoArcade button on the GoCoins page.

GoRoll — call Low (2–6), High (8–12), Lucky 7 or Doubles, then roll two dice (pays up to 5.5×). GoSlots — spin three reels; three of a kind pays, and three diamonds is the 150× jackpot. GoDash — dodge crates and grab coins; the higher your score, the bigger the payout (up to 5×). GoMatch — clear the card board in as few moves as you can (up to 3×). GoTong — Tong-its against bots or other players (see below).

GoBomb hides 1, 3, 5 or 10 bombs among 25 tiles. Choose a wager and a bomb count, then reveal tiles one by one: every diamond raises your multiplier, and you can cash out any time after your first diamond for wager × multiplier. Reveal a bomb and the round is over — you lose your wager and everything you'd built up in that round. More bombs means bigger multipliers and more risk. Every board is provably fair: you see its seed hash before you play, and after the round you can verify the board right on the page. Wagers are 1 to 20 GoCoins, and a single round pays at most 1,000 GoCoins.

GoTong is the Filipino card game Tong-its. On your turn, draw a card (or take the top discard if it makes a set or run with your cards), lay down sets and runs, add cards to anyone's melds (sapaw), then discard one. You win by emptying your hand (Tong-its), or by having the lowest points when the stock runs out or someone calls Draw. Play vs Bots starts right away against two bots and pays 2× your bet. Play vs Players searches for GoCart players online with the same bet — the game starts when 6 join, or after a minute with 2 or more — and the winner gets 5× their bet. If no one is found, your bet is returned. Each turn has 30 seconds; if you run out of time or leave, GoMate plays your turn and you can't win that game.

Open a game, tap a chip (0.10, 0.50, 1, 2, 5 or 10) or use − / + to set your bet, then press Roll, Spin, Bet & Run or Deal. "Win up to" shows the most that bet can pay. Your bet is taken from your GoCoins balance when the round starts, and any win is added back right after.

Each round is 0.10 to 10.00 GoCoins, and there's no daily limit — you can keep playing as long as you have GoCoins. You can only bet GoCoins you already have — your balance never goes below zero.

Every roll, spin, score and card is decided and checked by GoCart's server, not your device, so results can't be changed. GoRoll and GoSlots are games of chance: over time they pay back a little less than is bet, the same as any game of luck. GoDash and GoMatch pay by how well you play.

No. GoCoins can't be bought with money and can't be cashed out — they're rewards you earn on GoCart and spend on vouchers. GoArcade is for fun: only bet what you're happy to lose.

GoRoll and GoSlots are settled the moment you press Roll or Spin, so closing the screen doesn't change the result. For GoDash and GoMatch, leaving a round you started forfeits that bet, and a round left unfinished for 15 minutes ends on its own.

Your Rounds on the GoArcade page lists every bet with its result and net GoCoins, and every bet and win also appears in GoCoins Activity. This Week shows the biggest wins and the best GoDash and GoMatch scores — names are shortened to keep players private.

Want to become a GoCart Sorting Center?

To apply as a GoCart Sorting Center, open GoMate, our virtual assistant, and type: "I want to enroll as a Sorting Center"

GoMate will guide you through the enrollment process and provide a button that will take you to the official Sorting Center Enrollment page.

After submitting your application, GoCart Admin will review your information and required documents. Your Sorting Center account will only be activated after approval.

Open GoMate